Terms & Conditions


Overview

Maximilian Robinson requests that you read the terms & conditions before purchasing any of "our" products. The website www.maximilianrobinson.com is owned and operated on behalf of Maximilian Robinson Limited. This includes "Maximilian Robinson", "we" and "us". company registration number: 9873463.

For any queries regarding the terms & Conditions please contact: legal@maximilianrobinson.com  


1.1 Copyright & Trademark

The content of the pages provided on maximilianrobinson.com including pictures, logos, designs, photos, text and any other written materials are the copyright trademark or registered trademark of Maximilian Robinson Limited or their respective owners and technology providers. All rights reserved. You may not modify, distribute or re-post anything on this website for any purpose. 


1.2 Privacy Policy 

This privacy policy sets out how Maximilian Robinson Limited uses and protects any information that you give Maximilian Robinson Limited when you use this website. Maximilian Robinson Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Maximilian Robinson Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT
We may collect the following information:

– Name
– Contact information including email address
– Demographic information such as postcode, preferences and interests
– Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customercare@maximilianrobinson.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 27 Pelham Place, London, SW7 2NQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


1.3 Placing an order / Buying

By Placing an order with Maximilian Robinson you have acknowledged, understood and and agreed to these terms & conditions. If you are unhappy or unclear about any aspects of these terms, please contact one of our customer service advisors: customercare@maximilianrobinson.com before placing an order with us.

By placing an order through the website www.maximilianrobinson.com you are making an offer to maximilianrobinson.com to purchase the goods detailed in your order upon the terms described in your order.


1.4 Prices 

Maximilian Robinson prices are given in GBP. Please note that once your order has left Maximilian Robinson shipping depo you will be liable of any customs or duty imports that your destination country may charge.


1.5 Returns & Exchanges 

Maximilian Robinson will be happy to offer you a full refund or exchange 7 days after your purchase. The items must be returned unworn, unwashed and in a resalable condition with all the tags attached and placed in the original packaging. 

Please follow the instructions below:

Refund

1.Please email returns@maximilianrobinson.com with your name and order number and the reason for your Return.

2. Please send your purchased items's to the address below. It is recommended that you use a recorded delivery service as "we" Maximilian robinson cannot accept responsibility for any lost or damaged goods during transit. 

3.If your Product is cleared by our quality control team you will be entitled for a full refund. The full amount of the item purchased will be refunded to the credit card used to make the transaction, A confirmation email of the refund will be sent to you via email. Please be aware that the cost of Postage and Packaging will not be covered in our returns Policy. 

If you do wish to return your Maximilian Robinson product and process a refund please note that this can take up to 7 working days for the refund to appear in your account. 

Exchange

1.1.Please email returns@maximilianrobinson.com with your name and order number and the reason for your exchange.

2. Please send your purchased items's to the address below. It is recommended that you use a recorded delivery service as "we" Maximilian robinson cannot accept responsibility for any lost or damaged goods during transit.

3. If your Product is cleared by our quality control team you will be entitled for an exchange. You may select any Maximilian Robinson product that is up to or the same price as your original purchase. Any credit that is not used will be refunded to the original credit card .Please be aware that the cost of Postage and Packaging will not be covered in our Exchange Policy.

we will do our best to process your exchange as soon as it is received, however please allow up to 3 working days for your exchange to be processed. 

4. If you have any additional questions please do not hesitate to contact us. Returns@maximilianrobinson.com

Thank you. 

 

Maximilian Robinson LTD

Returns Depo

27 Pelham Place

London

SW7 2NQ


1.6 Accuracy of content

Maximilian Robinson takes an extreme care to make sure the specification and description of all products is up to date and correct at the time of publication 


1.7 your right to cancel 

If by any chance you wish to cancel your  order you my do so within 14 days of purchase. If your order is being returned to us it will be checked by our quality control team before a refund is issued. if the order is cancelled before it is delivered then a direct refund will be issued. Please check our Returns & Exchanges page for more information.


1.8 Jurisdiction 

This website Maximilian Robinson the terms and conditions and any regulations or contracts entered into as a result of this website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. The website and our terms have been designed for use within the United Kingdom and under UK law.